FAQs for Students
I’ve been referred to the Care team. What does this mean?
You are not in trouble. You may have been told that someone is going to refer you to the Care Team. Or you may have received a letter from us saying that a staff member, faculty, or peer referred to the Care Team. This means that someone in your circle cares about you and wants to be sure you have access to support. Our services are primarily invitation-only except for a few exceptions (see “mandated meeting” below.)
When is a mandatory meeting required?
We require a meeting when students are hospitalized for a health emergency such as a mental health crisis, detox transport, or when we have concerns about behaviors that might impact the campus community.
If you've been mandated to schedule a meeting with Care Team, you are not in trouble. This means we were made aware of an incident (health emergency, event, or wellbeing concern) and want to gather information to best support you.
How does Care Team decide how much support I need?
We use a risk rubric to help us organize which students need more immediate support. Our outreach can include an email with support or resources, or you might expect a phone call from us with multiple attempts to contact you.
If Care Team invites you to meet with them, it is up to you if you'd like to schedule a meeting. Unless noted otherwise, you are not required to meet with us.
If you receive a mandatory meeting, it will be clear in the letter. We will make at least 2 attempts to contact you and if you do not respond, this may warrant a referral to the Office for Community Standards for a conduct violation. If we mandate a meeting, we have concerns about your health and wellbeing and we want to make sure you feel supported to remain a student here.
What is FERPA?
FERPA is privacy for your student record. This means that as a student, you have access to who receives information about you. If you want your parents or legal guardians to have communication with our staff and receive information about you, we recommend filling out this form. Your parents or guardians will not have access to a students record without this information.
I would like to talk to a member of the Care Team. What is the best way to reach you?
We are most easily reached by email ([email protected]). A lot of our work is triaging concerns and email allows us to do that appropriately. We appreciate some brief information about the concerns you are experiencing or experienced as a witness. We are paying attention to safety concerns (harm to self or others) and these concerns will be addressed quickly. We are not a crisis office and are unable to support your concerns after business hours. For crisis support, we recommend calling our 24/7 UMN crisis line (612-301-4673) or seeking urgent counseling services at Boynton.
FAQs for Faculty & Staff
What is the Care Team?
Care Team is part of the Care & Student Advocacy Services office. These staff members provide brief, nonclinical case management to students who are experiencing stress, distress, or crisis. The Care Team connects students to appropriate on and off campus resources based on their unique needs. The Care Team staff convene the Behavioral Consultation Team.
Is the BCT a crisis line?
The goal of the University of Minnesota Twin Cities Behavioral Consultation Team (BCT) is to provide a coordinated campus response to situations arising from students who may represent a threat of harm to themselves or others. Membership includes staff from several departments across the University with administrative, psychological, academic and legal expertise. The team operates within FERPA/HIPAA requirements. More information about the BCT can be found here.
I know a student who should be referred to the Care Team. What are my options for reporting?
- If you feel there is an immediate threat, call 911 or 612-624-COPS (2677).
- To make a referral, call 612-626-3030, send an e-mail to [email protected] or complete the Online Referral Form. Please provide basic information about the student, a description of the incident or behaviors that prompted the referral and your contact information.
- Each referral is reviewed by staff in the OSA Care Team.
Often times you are the best resource for the student & Care Team because you are familiar with the student. If you are comfortable doing so, tell the student that you are concerned and ask if they are okay. In many cases, students will indicate that they could use some help and you can refer them to the Campus Mental Health Resources.
If I am concerned about my safety or the safety of others, should I call the BCT?
Your first call should be to 911 if you are concerned about your safety or the safety of others. The Care Team may be alerted as a follow up but the team does not provide emergency response services and should not be viewed as such.
What types of concerning student behavior should I report?
Any indication of thoughts of harm to self or others, as well as behavior that is making you or others uncomfortable. Some examples of behaviors that require immediate attention include:
- Student has been missing many classes and is not responsive to email outreach.
- Student is missing and you/friends/family are unable to locate the student.
- Student is needing basic needs support - food, finances, housing, transportation, insurance, etc.
- Student is experiencing a physical or mental health concern and needs assistance.
- Student is struggling with academic success or needs academic support.
- Student is expressing violent or threatening behavior towards themselves or others.
How quickly will I hear back from the BCT?
Our goal is to get back to you within 48 hours, M-F 9am - 4pm.
Who can make a referral?
Any person who feels a University of Minnesota Twin Cities student is a threat to themselves and/or the community can make a BCT referral. Reporting parties may include students, parents, faculty and staff, and other community members.
Should I talk to the student first?
Whenever possible, you should share your concern(s) directly with the student. However, should you have any concern about your safety or the safety of others, your best course of action is to contact the BCT or in an emergency, UMPD via 911 or 624-COPS.
What happens after I make the referral/call?
Upon receipt of the referral, the Care Team will determine whether intervention by the team is appropriate. If deemed appropriate, the Care Team staff will create a plan to engage the student and assess the behavior in question. Care Team staff will always respond to your referral thanking you for the submission. Sometimes you may be asked to directly intervene with the student. Other times, your name will be directly stated in our outreach communications. Care Team staff will communicate this with you, and if you have any questions/concerns, they can be discussed directly with the Care Team member.
What happens to a student referred to the Care Team?
If the team determines the student is appropriate for the BCT process and is a threat to themselves or others, the student will be contacted and directed to meet with a member of the Care Team. Staff operates in a nonclinical capacity and do not provide formal counseling but will connect the student to appropriate resources as needed and make recommendations.
Being referred to the Care Team does not impact students negatively. We do document our student interactions in a secure database, but those notes are only used for internal purposes.
How do I know if it is a BCT issue or if it is more appropriately handled by other campus resources?
You do not have to make this determination; the Care Team staff will consult with you to determine the next best steps. The most critical step is that you report your concern. If another campus resource is more appropriate, the team will make that recommendation.
Is the BCT process confidential?
Every effort is made to keep the BCT process private. That being said, there may be times when it is not possible. Please refrain from promising confidentiality to a student referred to the BCT/Care Team.
Can I know the outcome of a student that I referred?
The BCT and its processes are bound by FERPA and handled similar to other student educational records. If it is determined that you have a legitimate educational need to know about the matter, someone will follow up with you.
What if I'm not ready to make a report, but I just need some advice about handling a student issue?
The Care Team is the best place to start for consultation on a concern. Care Team staff can provide tips, ideas and resources on how to best approach a situation. Call 612-626-3030 or email [email protected].
Can I submit information anonymously?
Yes. However, you are encouraged to identify yourself because this may assist the BCT if clarification or additional information is needed. This is a transparent process, and as such, we are only able to reach out to students if we can name a reporting party. If there are concerns of imminent harm to self or others, we will likely make an exception. If you request anonymity, we will likely contact you to coach you on offering support and resources to that student directly.
I have a disruptive student in my class. What can I do?
If you are witnessing or experiencing behaviors that do not align with the Student Code of Conduct, please reach out to the Office for Community Standards (OCS). Classroom conduct violations are addressed through the OCS. They are available for consultation and assistance through the process.